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Terms & Conditions

ACCEPTED METHOD OF PAYMENT


Credit Card - through Paypal secure on-line shopping cart.

Cheques - by post, please email for billing address and further details. Please note your purchase will not be dispatched until the cheque has been received and cleared.


SHIPPING

Delivery is by Royal Mail second class post. Postage and packaging is free to anywhere in the UK. Purchases will be dispatched within 48 hours of payment being received/cleared. Notification of the dispatch will be via email. Please allow 3-5 working days for delivery.


GUARANTEE & RETURNS

I trust that you will be completely happy with your purchase.

However, should you be dissatisfied with your purchase or your purchase is damaged during transit, a full refund will be offered under the following conditions:

  • The purchase is returned within 8 days of dispatch, in its original packaging and, if applicable, in a suitable condition for re-sale.
  • All returns must be properly packaged to avoid damage/further damage during return transit.
  • A full refund will only be given upon receipt of the returned purchase. It is adviseable to use a form of recorded postage when returning your purchase.
  • The cost of any return will be met by the customer.

Regretfully due to current ERU Hygiene Regulations earrings will not be refunded.

 

PRICES AND AVAILABILITY

Prices and availablity are subject to change without notice.


Customers should be aware that due to the nature of the internet and the quality of photography, the colour and tone of the jewellery in the photograph may vary slightly to that of the true colour and tone of the original piece. Unfortunately this is unavoidable. However, I am certain you will not be disappointed with the original jewellery.

DISCLAIMER All crystal components used in my jewellery are made with crystals from Swarovski (unless otherwise stated). Swarovski is a registered Trademark of Swarovski AG and can only be used by Swarovski. High quality material is important to me and all the jewellery I designed is handcrafted by myself. I use Swarovski Crystal components as quality products in my jewellery, however, Swarovski is not associated with Helenarose nor responsible for the jewellery I make.


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